Totel UK Bookings - Terms and Conditions

Please review these terms before making a booking online with Totel UK. You will be prompted on check out to acknowledge that you agree to them.

1. General Information: The office and reception is open between 09:00 hrs and 17:00 hrs Monday to Friday. Outside of these hours, the customer service team can be contacted on 0121 454 5282. Each apartment is equipped with furniture and a range of utensils and equipment.
2. Accommodation and Occupancy: Although the apartment is confirmed on reservation we may offer an upgrade should your booking be less than 7 days, this would be advised to you prior to arrival. The number of people permitted to occupy each apartment is limited to two adults per bedroom plus children. Use of the garden for cooking of any nature or for the drying of washing is prohibited. No fixings or pictures/posters are to be attached to the walls.
3. Tariffs, Reservations & Payments: All tariffs are confirmed at the point reservation. Once a reservation has been confirmed we will not change the tariff quoted unless you change the reservation. A reservation is not confirmed until full payment or a deposit is received. For stays of less than one calendar month, full payment must be made prior to arrival. For stays in excess of one calendar month, the first months accommodation charge must be made prior to staying. Subsequent accommodation charges must be paid in advance on a four weekly basis. For the use of Telephone, Laundry and Dry Cleaning Services, a credit card number will need to be provided, prior to the stay commencing, to cover any charges incurred. Non-corporate bookings will not be accepted from any paying guests under the age of 25. Proof of identification and date of birth may be requested at check in. Should proof of identification and date of birth not be presented on request, Totel reserves the right to cancel the booking. We accept the following methods of direct payment: Switch, Solo, Visa, Mastercard, American Express or cash or cheques. Guests who do not stay for the full period of their booking will be charged for the full duration VAT is charged at the applicable rate current at the time of invoicing. Any late payments shall result in interest being charged to your account at a rate that is 4% above the Royal Bank of Scotland PLC�fs base rate for the period concerned.
4. Alterations to Reservations: If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will endeavour to comply with your request, however we will not be able to guarantee that we can honour the tariff quoted under the original booking.
5. Cancellations: All cancellations must be made in writing. Where a cancellation is received less than 7 days prior to the start date, refunds of accommodation charges are made subject to the apartment being re-let. For any cancellations that are made less than 48 hours prior to the start date, no refunds will be given. No refunds will be made for non-arrivals. Depending on the reasons for your cancellation, you may be able to reclaim cancellation charges from your insurance company, if you have taken out travel insurance. We recommend that guests purchase adequate travel insurance.
6. Arrivals and Departures: Apartments are reserved from 14:00 hrs on the day of arrival to 11:00 hrs on the day of departure. All additional hours will be charged as one additional day unless otherwise agreed in writing. Keys can be collected from the office reception between the hours of 09.00hrs to 17.00hrs Monday �| Friday or by prior arrangement. Keys can be left in the Apartment or passed to a member of staff in the office. A welcome pack comprising tea, coffee etc. will be provided within the apartment on the guest�fs arrival. (The contents are subject to change without notice).
7. Additional Services: Telephone, laundry and dry cleaning services etc. are all charged at a rate displayed in the Tenant�fs handbook within each apartment. Totel reserve the right to change the tariffs without notice.
8. Damage & Breakage: If any damage or breakage occurs, Totel reserve right to make a reasonable charge for the repair or replacement of damaged or broken items. If an apartment is damaged to the point that it is rendered unfit for occupation, the guest will be obliged to pay compensation to Totel for lost revenues plus the costs of repair.
9. Nuisance: Guests are expected to behave in a reasonable manner and to allow fellow guests to peacefully enjoy their apartments and the surrounding environment. A comprehensive list of guidelines on what Totel deems to be unacceptable conduct and behaviour is in the Guest User Manual. Totel reserve the right to cancel this contract with immediate effect and without refund if a guest�fs behaviour is causing any sort of nuisance or disruption to fellow guests.
10. Pets: Pets are allowed in the apartments subject to prior notice. Guide dogs are permitted by special arrangement.
11. Smoking: Totel operates a non-smoking policy throughout all of the apartments and within all common areas.
12. Rights, Restrictions & Liabilities: All apartments are let as serviced apartments and on the basis that no rights of tenancy are created. If this contract is with an individual person (as opposed to a Company) then by entering into this contract the person is declaring that the Totel apartment is not his/her primary place of residence. Totel reserve the right to request that guests vacate their apartment within 24 hours. Although Totel will make every effort to ensure that guests enjoy a peaceful stay, we cannot be held responsible for any failure or interruption of services to the apartment, including but not limited to; wireless broadband internet access, electricity and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property or site. Totel reserves the right to enter into an apartment at any time. Totel cannot be held responsible in any way for loss of, or damage to, contents, furniture, fittings or any personal belongings while a guest is staying at the apartments. Safes are provided and are used at the tenant�fs own risk. Guests are advised to take out adequate travel and personal insurance to cover their stay. Totel cannot be held liable for the acts or defaults caused by third parties.
13. Internet Access and Use: All apartments have a telephone system and wireless broadband Internet access. Use of the Internet is on the understanding that, under no circumstances will Totel be held responsible for any actions that might arise from the use of a guest�fs Internet connection. Totel reserves the right to pass on any records to the authorities if requested to do so. Totel accepts no responsibility for any virus that may be received following your use of the Internet �| we recommend that your equipment utilises sufficient software protection. Totel does not offer a guarantee that access to the internet will be available at all times whether through any fault of our own or externally. Totel accepts no responsibility when staff are installing software onto a guest�fs computer equipment. All software to be uninstalled at the sole responsibility of the guest. At all times during the tenancy, guests agree to use the wireless broadband internet facility provided at Totel in a responsible manner and not for any illegal purposes.
14. Data Protection: Please note that all personal and financial data we hold is handled in accordance with the Data Protection Act 1998.